WE ARE HAPPY TO HELP YOU!
Our support team is available 24/7/365 through our support system.
FREQUENTLY ASKED QUESTIONS
Where are you guys located?
Our administrative office is located here:
8-2/618, HITEC City, Hyderabad, Telangana, IN 500081
When will my dedicated server be delivered?
All dedicated servers are delivered within one working day. Under certain circumstances, it can take up to a maximum of 72 hours as the configuration is done only after order confirmation.
What do you actually mean by managed WordPress?
Under managed WordPress hosting, we will take care of all the updates. Our hosting plan includes hundreds of premium plugins and free template installation. Our experts maintain website security, backups, plugin updates, version upgrades and take care of all the technical stuff.
How quickly my tickets will be answered?
All tickets are attended to within minutes with a maximum turnaround time of 2 hours.
Do you provide Phone or Skype support?
Apart from our 24/7/365 ticket support, you can also request Phone or Skype support. Just open a support ticket and schedule the support with our team. We do provide priority Phone and Skype support within 2 hours of opening the support ticket.
What is your refund policy?
We have a “No questions asked” refund policy.
You can ask for 100% refund within the first 30 days of purchase.
*Servers not included. One-time charges might be deducted. Read our refund policy to know more.
To be honest, I’ve been using OnGrid for more than a year now. And it’s easily the one of the best hosting services available out there for me. As long as my site works perfectly smooth. I am completely satisfied. Who wouldn’t be? Good work on the team guys.
The support on the website is amazing – answered my questions fast and efficiently! The hosting is great and I have no complaints whatsoever. Would definitely recommend them!